Intake Manager and Investigator (INTERNAL APPLICANTS ONLY)

🔍 Bay Area, California, United States

📁
Human Resources
💼
LD-Laboratory Directorate
📅
104927 Requisition #

Berkeley Lab is hiring an Intake Manager & Investigator (INTERNAL APPLICANTS ONLY) to support the Office for the Prevention of Harassment and Discrimination (OPHD). Reporting to the OPHD Director, this role is responsible for receiving and managing complaints, conducting informal inquiries and formal investigations, and ensuring timely, confidential resolution of concerns related to ADA, Title VI, VII, and IX. The position also oversees select compliance areas and participates in alternative dispute resolutions. It involves extensive collaboration with stakeholders across the Lab, UC system, and external partners.

 

What You Will Do:

Complaint Processing

  • Utilizes trauma-informed techniques to independently manage complaint intake, coordination, tracking, reporting, and analysis of concerns related to the Lab work environment. 

  • Ensures appropriate communication, escalation, and collaboration with internal and external stakeholders. 

  • Represents the Lab with external agencies as needed.

 

Investigations

  • Plans and conducts neutral, fact-based investigations of policy violations. 

  • Gathers and analyzes evidence through interviews and document reviews, maintaining confidentiality throughout. 

  • Prepares detailed investigative reports and communicates findings clearly. 

  • May provide testimony in legal or administrative hearings.

 

Data Collection 

  • Collects, maintains, and verifies data for all OPHD reports to ensure accuracy and compliance with external reporting requirements.

 

Research 

  • Stays current on legal and policy developments impacting OPHD. 

  • Conducts legal research and collaborates with legal counsel on changes affecting the Lab’s compliance responsibilities.

  • OPHD Projects Contributes to various compliance-related projects, including civil rights compliance reviews and process improvements, as assigned.

  • Outreach, Coordination & Partner Support Supports OPHD-led employee training, listening sessions, and professional development initiatives.

 

What is Required:

  • Bachelor’s degree in a related field or equivalent experience/training.

  • 5+ years of complaint intake experience, ideally using trauma-informed methods.

  • Proven ability to plan and conduct fair, thorough workplace investigations.

  • Experience developing internal complaint procedures.

  • Strong skills in evidence gathering and analysis.

  • Proven ability to manage sensitive, confidential information.

  • Extensive experience with data collection, analysis, and compliance tracking.

  • Excellent written, verbal, and interpersonal communication skills.

  • Strong attention to detail and ability to prioritize independently.

  • Skilled in handling sensitive matters with professionalism, tact, and discretion.

  • Familiarity with UC/Lab policies and relevant state/federal agencies (EEOC, CRD, OFCCP, OCR, DOL).

  • Experience working with diverse stakeholders and advising at all organizational levels.

  • Proven ability to collaborate and communicate effectively on complex issues.

  • Experience delivering training and presentations to varied audiences.

 

Desired Qualifications:

  • Experience in civil rights compliance and navigating overlapping requirements.

  • Strong knowledge of disability and accessibility laws, with public sector application.

  • Experience managing or facilitating Alternative Dispute Resolution (ADR) programs.

  • Certifications from AWI, ATIXA, or other investigation/civil rights programs.

 

Internally posted until August 27, 2025.

 

Notes:

  • The position will be exclusively available to current Berkeley Lab employees and those in layoff status with preferential rehire rights from Berkeley Lab until the date listed above. Current Berkeley Lab employees interested in a lateral transfer or promotional opportunity should apply online to be considered.

  • This is a full-time career appointment, exempt (monthly paid) from overtime pay.

  • This position is expected to pay $120,000.00 - $135,000.00 annually. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary will be commensurate with the final candidate’s qualification and experience, including skills, knowledge, relevant education, certifications, and aligned with the internal peer group.

  • This position is subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.

  • This position is eligible for a hybrid work schedule - a combination of teleworking and performing work on site at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA 94720. Work schedules are dependent on business needs. Individuals working a hybrid schedule must reside within 150 miles of Berkeley Lab.

 

Want to learn more about working at Berkeley Lab? Please visit: careers.lbl.gov

 

Equal Employment Opportunity Employer: The foundation of Berkeley Lab is our Stewardship Values: Team Science, Service, Trust, Innovation, and Respect; and we strive to build community with these shared values and commitments. Berkeley Lab is an Equal Opportunity Employer. We heartily welcome applications from all who could contribute to the Lab's mission of leading scientific discovery, excellence, and professionalism. In support of our rich global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under State and Federal law.

 

Berkeley Lab is a University of California employer. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

 

Misconduct Disclosure Requirement: As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.



 

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Berkeley Lab is committed to Inclusion, Diversity, Equity and Accountability (IDEA) and strives to continue building community with these shared values and commitments.

Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab’s mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links:
Know your rights, click here for the supplement: "Equal Employment Opportunity is the Law." and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.

 

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The Lawrence Berkeley National Laboratory provides accommodation to otherwise qualified internal and external applicants who are disabled or become disabled and need assistance with the application process. Internal and external applicants that need such assistance may contact the Lawrence Berkeley National Laboratory to request accommodation by telephone at 510-486-7635, by email to eeoaa@lbl.gov or by U.S. mail at EEO/AA Office, One Cyclotron Road, MS90R-2121, Berkeley, CA 94720. These methods of contact have been put in place ONLY to be used by those internal and external applicants requesting accommodation.