Disbursement Resolution Specialist

Lawrence Berkeley National Lab’s (LBNL) Office of the Chief Financial Officer Division has an opening for a Disbursement Resolution Specialist to join the team.

In this exciting role, you will act as a liaison between the Accounts Payable (AP) department, external suppliers/vendors, divisional personnel, and other internal stakeholders.

You are responsible for coordinating the askUS ticket system, ensuring timely, professional, and effective resolution of service issues. This role requires the Accounts Payable Specialist exercises judgment within defined procedures and practices to determine the appropriate action when resolving diverse and moderately complex AP-related issues which could require proactive investigation to determine the root cause of issues. Some duties include triaging, researching, routing, and resolving service issues from a wide variety of stakeholders, as well as moderately complex issues related to accounts payable. Additionally, this role will monitor issue responsiveness across departments, identifying trends, and recommending process improvements to enhance the efficiency and effectiveness of the work unit.

What You Will Do:

• Respond to all incoming service requests using the askUS Ticket System from Laboratory personnel and outside vendors/suppliers.
• Prioritize and categorize issues based on urgency and subject matter, exercising sound judgment to escalate critical matters appropriately.
• Conduct independent research to resolve assigned issues; for items requiring subject matter expertise beyond the Specialist’s scope, assign tasks and track progress to ensure timely resolution.
• Maintain ownership of escalated tickets, providing clear communication and appropriate follow-up to ensure satisfactory closure.
• Proactively monitor ticket volume and issue types; identify trends and provide actionable recommendations to improve responsiveness and streamline processes.
• PCard supplier setup on an ad hoc basis.
• Development and analysis of department metrics, including Key Performance Indicators (KPIs) and volume metrics for AP invoices, supplier/vendor support askUS tickets.
• Preparation of manager-level monthly reports, such as monitoring invoices pending buyer action, as needed.
• Deliver excellent customer service support to all internal and external stakeholders.
• Build and maintain strong working relationships with divisional representatives, procurement partners, suppliers/vendors, and AP peer groups.

Additional Responsibilities as needed:

• Work under pressure and meet hard deadlines.
• Handle periods of high workload with professionalism.
• Perform extended computer-based work.
• Additional duties as assigned. 

What is Required:

• Bachelor’s degree in Business Administration, Accounting, Finance, or a related field, or an equivalent combination of education and related professional experience.
• Minimum of 2 years of professional-level experience in accounts payable, finance operations, or customer service/help desk support.
• Experience interpreting and applying financial policies and procedures.
• Experience with financial disbursement processes, particularly in accounts payable.
• Significant skill in independently researching, analyzing, and presenting data and financial information.
• Advanced analytical skills and independent decision-making capabilities to solve complex issues.
• Excellent communication skills, both written and verbal to effectively prepare and deliver briefings, documentation, reports and advice to Laboratory personnel, and/or other external organizations and agencies.
• Strong interpersonal skills to effectively explain issues, negotiate, and build consensus among diverse groups.
• Ability to establish and maintain effective working relationships with all levels of internal and external personnel.
• Proficient in developing and maintaining moderately complex spreadsheets and databases, and using institutional/commercial financial systems.
• Strong skills in data research, analysis, interpretation, compilation, and presentation.
• Proven decision-making and problem-solving abilities in moderately complex situations requiring discretion and tact. 

Desired Qualifications:

• Familiarity with DOE, UC, and Laboratory policies and procedures.
• Working knowledge of PeopleSoft Payables and Procurement systems.
• Accounts Payable certification. 

Notes:

• This is a full time, 1 year, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
• Salary for this position will be commensurate with the final candidate’s qualification and experience, including skills, knowledge, relevant education, and certifications, and also aligned with the internal peer group. The budgeted annual salary range is $88,646 to $101,496. 
• This position is subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• This position is eligible for a hybrid work schedule - a combination of teleworking and performing work on site at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA. Work schedules are dependent on business needs. Individuals working a hybrid schedule must reside within 150 miles of Berkeley Lab. Starting May 7, a REAL ID or other acceptable form of identification is required to access Berkeley Lab sites (for more information click here).

Want to learn more about working at Berkeley Lab? Please visit: careers.lbl.gov

Equal Employment Opportunity Employer: The foundation of Berkeley Lab is our Stewardship Values: Team Science, Service, Trust, Innovation, and Respect; and we strive to build community with these shared values and commitments. Berkeley Lab is an Equal Opportunity Employer. We heartily welcome applications from all who could contribute to the Lab's mission of leading scientific discovery, excellence, and professionalism. In support of our rich global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories under State and Federal law.

Berkeley Lab is a University of California employer. It is the policy of the University of California to undertake affirmative action and anti-discrimination efforts, consistent with its obligations as a Federal and State contractor.

Misconduct Disclosure Requirement: As a condition of employment, the finalist will be required to disclose if they are subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct, are currently being investigated for misconduct, left a position during an investigation for alleged misconduct, or have filed an appeal with a previous employer.