IT Student Assistant

Berkeley Lab’s Advanced Light Source Division (ALS) has an opening for an IT Student Assistant

In this role, you will provide hardware and software support to workstation users at the ALS. This includes basic to intermediate troubleshooting for a variety of desktop operating systems and office software products, imaging and deployment of new systems, hardware diagnostics and troubleshooting, and special projects.

 
The ALS is a U.S. Department of Energy Office of Science national scientific user facility whose excellent scientific reputation, expert staff, and capabilities in the soft x-ray, hard x-ray, and infrared regimes attract more than 2,000 academic and industrial users each year in disciplines spanning physical, chemical, materials, biological, energy, and Earth sciences. It is one of five Berkeley Lab user facilities that serve a combined 14,000 users annually. The ALS has been a global leader in soft x-ray science for more than two decades and is currently undergoing a large-scale upgrade (ALS-U) that will endow the facility with state-of-the-art x-ray capabilities. It's an exciting time to join our team!

What You Will Do:

• Assess and resolve user problems involving multiple platforms and architectures. 
• Provide support for Macintosh and PC hardware, networking, printing, and interface issues. 
• Provide solutions to questions concerning usage of standard desktop software, including system, utility, security, web browsing, antivirus, and office productivity software. 
• Perform desktop and mobile email client configurations. 
• Image new computers and deliver to the customer. 
• Install and troubleshoot PC hardware components. 
• Provide hardware and software break/fix support.

What is Required:

• Strong knowledge of and experience installing computer hardware including motherboards, power supplies, video cards, memory, disk drives, and peripheral equipment (typically required for A+ certification).
• Experience with standard desktop operating systems including Windows and macOS. 
• Familiarity with laser printers and print job troubleshooting. 
• Working knowledge of TCP/IP and other networking protocols. 
• Knowledge of basic RAID concepts
• Experience with Windows Active Directory. 
• Knowledge of mobile devices (Android and iOS). 
• Experience with Google Apps.
• Strong written and interpersonal communication skills. 
• Demonstrated ability to convey technical information through well-written and concise documentation and phone conversations. 
• Ability to learn quickly and solve problems independently with proper guidance.
• Ability to lift and carry standard desktop and rack mount PC hardware (up to 50 lbs).

For full consideration, please apply by July 24, 2022.

Notes:

• This is a variable, up to 20 hours per week, 1 year, student assistant appointment with the possibility of renewal based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
• Salary will be predetermined based on student step rates.
• This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• Work will be primarily performed at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.

The core values of the ALS reflect a strong commitment to diversity, equity, and inclusion. We seek candidates who will support a culture in which the entire ALS community feels welcomed and valued. An ongoing commitment to recruiting a vibrant, diverse, and talented workforce is paramount to promoting a diverse lab community.

Based on University of California Policy - SARS-CoV-2 (COVID-19) Vaccination Program and U.S Federal Government requirements, Berkeley Lab requires that all members of our community obtain the COVID-19 vaccine as soon as they are eligible. As a condition of employment at Berkeley Lab, all Covered Individuals must Participate in the COVID-19 Vaccination Program by providing proof that vaccination requirements have been met or submitting a request for Exception or Deferral. Visit covid.lbl.gov for more information.

Berkeley Lab is committed to Inclusion, Diversity, Equity and Accountability (IDEA) and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links:

Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.