Network Operations Engineer (Remote Friendly)

Lawrence Berkeley National Lab’s (LBNL) Scientific Networking Division has an opening for a Network Operations Engineer to join the team.

ESnet, the Energy Sciences Network, is a high​ speed network serving thousands of Department of Energy scientists and collaborators, and a global leader in developing and operating high ​performance network services. ESnet provides DOE scientists with comprehensive connectivity to the global Internet and high ​bandwidth access to DOE sites and primary science collaborators, including research and education (R&E) networks in the US, Europe, Asia Pacific, and elsewhere. 

In this exciting role, you will work for the ESnet Network Operations Center (NOC) and serve as the primary point​ of​ contact between ESnet engineers, DOE sites and vendors to provide initial network diagnoses and early problem resolution.

What You Will Do:

• Will have responsibility for performing ESnet's incident management processes. This includes observing alarms, managing incident tickets, sending notifications, triaging outages and escalating to the appropriate parties when required.
• Reliable attendance for scheduled shifts, including providing advance notice of absences when possible.
• Act as the primary external communicator for ESnet operational issues, including receiving requests and questions from ESnet sites, contacting carriers and peers to report problems and communicating network status to the wider ESnet community. Maintain a professional and courteous manner in all communications.
• Interface with ESnet optical line system NOC.
• Coordinate scheduled ESnet maintenance, including performing impact analysis and sending notifications.
• Facilitate remote-hands work at offsite ESnet locations, including coordinating with vendors and managing shipping and receiving of required hardware.
• Assist in managing ESnet equipment inventory.
• Assist with hands-on equipment work required on-site at Berkeley Lab such as power-cycling equipment and replacing hardware.
• Work on and solve problems of moderate scope where analysis of situations or data requires a review of a variety of factors.
• Identify and propose opportunities for process improvement and automation.

What is Required:

• Bachelor’s degree and 2 years of related experience; or an equivalent combination of education and experience.
• Understanding of common networking protocols, including IPv4, IPv6, BGP and STP.
• Knowledge and experience using the command line on networking switches and routers, such as Cisco and Juniper.
• Knowledge and experience using the command line shell on Unix-based systems such as Linux or FreeBSD as well as basic system administration tasks such as checking logs, restarting services and rebooting servers.
• Ability to work effectively as part of a cross-disciplinary team and contribute to a project team’s effort.
• Ability to work participate in an on-call rotation, including overnight and weekends.
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems.
• Ability to anticipate problems, resolve ambiguity and take decisive action.
• Excellent communication and interpersonal skills to interact with team members, vendors and support personnel of all levels.

Notes:

• This is a full time, 2 years, term appointment with the possibility of extension or conversion to Career appointment based upon satisfactory job performance, continuing availability of funds and ongoing operational needs.
• This position will be hired at a level commensurate with the business needs and the skills, knowledge, and abilities of the successful candidate.
• This position may be subject to a background check. Any convictions will be evaluated to determine if they directly relate to the responsibilities and requirements of the position. Having a conviction history will not automatically disqualify an applicant from being considered for employment.
• This position has the option of working remotely, but limited to individuals residing in the United States.
• Work will be primarily performed at Lawrence Berkeley National Lab, 1 Cyclotron Road, Berkeley, CA.

Based on University of California Policy - SARS-CoV-2 (COVID-19) Vaccination Program and U.S Federal Government requirements, Berkeley Lab requires that all members of our community obtain the COVID-19 vaccine as soon as they are eligible. As a condition of employment at Berkeley Lab, all Covered Individuals must Participate in the COVID-19 Vaccination Program by providing proof of Full Vaccination or submitting a request for Exception or Deferral. Visit covid.lbl.gov for more information.

Berkeley Lab is committed to Inclusion, Diversity, Equity and Accountability (IDEA) and strives to continue building community with these shared values and commitments. Berkeley Lab is an Equal Opportunity and Affirmative Action Employer. We heartily welcome applications from women, minorities, veterans, and all who would contribute to the Lab's mission of leading scientific discovery, inclusion, and professionalism. In support of our diverse global community, all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

Equal Opportunity and IDEA Information Links:

Know your rights, click here for the supplement: Equal Employment Opportunity is the Law and the Pay Transparency Nondiscrimination Provision under 41 CFR 60-1.4.